Support
FixMyCity is a small independent project. There is no call centre; there is an inbox, read by people who build the app.
Get help
support@orrgo.com — anything about using the app: a report that will not post, a sign-in that fails, a photograph stuck uploading.
Tell us your ward and roughly when it happened. If you can, send a screenshot. We do not need your password and will never ask for it.
Report something on FixMyCity
Every report and comment has a Report item in its menu, which is the fastest route — it tells us exactly what you are looking at. Use it for a photograph that identifies someone, abuse, or anything that should not be public.
If you cannot reach the app, email support@orrgo.com with the link to the report.
Your data
- Delete your account, including after uninstalling
- Export everything you have posted: Settings → Account & data
- Data questions: privacy@orrgo.com
Something we got wrong
If a complaint is not answered to your satisfaction, it goes to the Grievance Officer, who must respond within 15 days.
Child safety
Material involving a child goes to safety@orrgo.com and is treated ahead of everything else. See our child safety standards.