FixMyCity — Community Guidelines

Last updated: 2026-09-21

FixMyCity is a public record of what is wrong with the city's streets, kept by the people who walk them. These are the rules for what belongs in it, and what happens when something does not.

They exist because we do remove things. The Terms of Use say we may; this says what, so that a removal is something you can predict and argue with rather than something that simply happens.

What belongs here

A report is a photograph of a public place, where it was taken, and when. The useful ones are specific: the pothole, not the street; the overflowing bin, not the neighbourhood.

• Problems on public land — roads, footpaths, drains, lighting, waste.
• Work done badly, or dug up and left.
• Work done well. The record is more honest for having both in it.
• Updates on something you reported, including when it is fixed.

What does not

People. A street is public; a face is not. Do not post a photograph taken to identify a person — a worker, an official, a neighbour, someone sleeping rough. If a person is incidentally in frame in a public place that is usually fine; if the person is the subject, it is not.

Private property and the inside of homes. Photograph the problem from the public side of it.

Anything identifying a child. Removed on sight. See our child safety standards.

Harassment, abuse, and targeting. Naming a household, a shopkeeper or a caste, religion or community as the cause of a civic problem is out, whatever the wording.

Party politics. The app names your MLA and MP beside a link to the register that names them, because that is who answers for the place. It is not a campaigning tool, and reports used as campaign material are removed.

Things that are not civic problems. Personal disputes, advertising, and anything posted to move a report up a list.

Deliberately misleading reports. An old photograph presented as today, a place you have not been, a problem that is not there. The value of this record is that it is checkable; a fabricated entry costs everyone else their credibility, not just yours.

Emergencies are not for this app

A fire, a live wire, a collapse, someone hurt — call the emergency services. FixMyCity is a record, not a dispatch system, and nobody is watching it at three in the morning.

What happens when something breaks a rule

1. Anyone can report it. Every report and comment has a Report item in its menu. That is the fastest route, because it tells us exactly what you are looking at.
2. We look. Content under review may be hidden while we do. Hiding is not a finding; it is what stops a problem spreading while a person reads it.
3. We act. A report may be left up, hidden, or deleted. An account that does this repeatedly, or once and seriously, may be suspended.
4. Photographs of children, and intimate images, go first, ahead of everything else in the queue.

Where the law requires a takedown, we follow the law, and say that is what happened.

If we get it wrong

Write to support@orrgo.com and tell us what was removed and why you think it should not have been. If you are not satisfied with the answer, it goes to the Grievance Officer, who must respond within 15 days.

We would rather be argued out of a bad removal than leave one standing.

One thing that is not moderation

A report you disagree with is not a rule being broken. Two residents can stand on the same street and describe it differently, and both entries staying up is the record working. Use an update, or a comment, to say so.