FixMyCity — Child Safety Standards

Last updated: 2026-09-14

Applies to: the FixMyCity mobile application (com.mycity.orrgo) and fmc.orrgo.com

Published to meet Google Play's child safety standards policy. It states how we prevent, detect and respond to child sexual abuse and exploitation (CSAE) on this service. Have it reviewed by a lawyer qualified in Indian law before publishing, particularly the reporting obligations in section 5.

What this service is

FixMyCity lets residents photograph civic problems — potholes, waterlogging, garbage, broken footpaths — and file them as public records attributed to a ward. It is not a social network, a messaging service, or a dating service. There are no private messages, no direct contact between users, no profile discovery, and no way for one user to contact another.

The only user-generated content is a civic report: photographs of a place, a category, a short note, and public comments on that report.

That narrow surface is itself a safety control, and we intend to keep it.

Our standard

Child sexual abuse and exploitation material is forbidden on this service, without exception. So is any content that sexualises a minor, and any use of this service to identify, locate, contact or endanger a child.

Our Terms of Use additionally prohibit photographs of identifiable people where they are the subject rather than incidental to a street scene, photographs taken inside private property, and images of children — a stricter line than CSAE alone, because a civic report never needs a child in frame.

1. Prevention

• Adults only. The service is not intended for anyone under 18, and our Terms require that. We do not knowingly permit accounts for children.
• No private contact. There is no direct messaging, friend request, follower graph, or user-to-user contact of any kind. The most common grooming vector does not exist here.
• No precise location is ever published. A report's public location is snapped to the nearest road centreline, never the place the photograph was taken. A published report cannot be used to find a person's home.
• Authenticated reporting. Filing requires a signed-in account, so content is attributable and an offending account can be removed and blocked.
• Purpose-built capture. Reports are built from photographs taken in the app, of a place, with a coaching overlay that asks for the defect and a landmark in frame.

2. Detection

• Uploaded images are screened by an automated image safety service before a report becomes publicly visible.
• Reports that fail screening are withheld from public view and queued for human review rather than published and retracted.
• Every published report is visible to every other user, and our reporting flow is one tap from any report.

3. In-app reporting

Any user can report any report or comment from within the app — the ⋯ menu on a report, then Report. "Child safety concern" is the first reason in the list, on its own, so that it does not have to be guessed at under a general "abuse" heading.

Reports carrying that reason are triaged ahead of all other moderation work. We aim to review them within 24 hours of receipt.

Anyone may also write to us directly at the address in section 6, whether or not they have an account.

4. Response

When we find or are told about CSAE content:

1. The content is removed from public view immediately, before review concludes.
2. The account responsible is suspended.
3. The material and associated account data are preserved as required for law enforcement, and not deleted along with the account.
4. We report to the relevant authorities as set out below.
5. Confirmed cases result in permanent termination of the account, and we take reasonable steps to prevent the same person re-registering.

Appeals against a moderation decision may be sent to the grievance officer named in our Privacy Policy, who must respond within 15 days.

5. Reporting to authorities

We comply with applicable Indian law, including the Protection of Children from Sexual Offences Act, 2012 (POCSO) and the Information Technology Act, 2000 and rules made under it, which oblige an intermediary to report child sexual abuse material to the appropriate authority.

We report confirmed CSAE material to the relevant national and regional authorities, including the National Cyber Crime Reporting Portal (cybercrime.gov.in) and local law enforcement, and we cooperate with lawful requests arising from those reports.

6. Point of contact

Our designated point of contact for child safety, able to speak to our CSAE prevention practices and compliance:

• Email: safety@orrgo.com
• Grievance Officer: not published — see the contact page, grievance@orrgo.com — as published in the Privacy Policy

7. Review

We review these standards at least annually, and whenever the service gains a feature that changes the risk surface — in particular, any feature that would allow users to contact one another directly. The date at the top of this page reflects the current version.